Case Studies
At DePalma Hotels and Resorts, our hands-on management has transformed many hotels into thriving establishments Our case studies showcase tailored strategies that enhance guest satisfaction and drive growth. By building strong relationships with staff and guests we create memorable experiences. Discover how hotels have flourished under our expert guidance.
Somerset, NJ
DePalma Hotels and Resorts was chosen to lead the opening and final development of this full-service Marriott property. Under their guidance, the hotel received the esteemed MINA & Full-Service Conference Award for "Best Hotel Opening for 2022." Additionally, it was recognized as one of the Top 10 Deltas in North America in 2023, reflecting its outstanding performance in GSS scores. Leveraging extensive leadership experience, DePalma Hotels and Resorts successfully managed the pre-opening phase and ensured a smooth transition to full operations with a heavy focus in group sales and business transient.
Midwest City, OK
DePalma Hotels and Resorts took over the management of Delta Hotels by Marriott Midwest City, replacing a major hotel management firm. At that time, the hotel was in the bottom 25% for service scores and had failed a brand audit for five years. Since the transition, GSS scores have improved dramatically, earning the hotel a spot in the Top 10 Deltas in North America, along with passing its brand audit and achieving “Clear” status for the first time. The sales team adopted Marriott's platforms like Groupsync and Quickgroup, increasing group and catering revenue. Significant progress in local and global account relationships resulted in a 65% increase in Business Transient revenue. Despite being smaller, DePalma Hotels and Resorts has effectively enhanced guest experiences, driving notable revenue growth.
Odessa, Texas
DePalma Hotels and Resorts successfully took on the management of an extended- stay hotel in a highly competitive lodging market, demonstrating exceptional strategic prowess. Through targeted sales and marketing efforts, personalized guest experiences, and a focus on operational efficiency, they consistently dominated the STAR report metrics throughout their management tenure. The team exceeded their fair share in occupancy, average daily rate (ADR), and revenue per available room (RevPAR), showcasing their ability to adapt and thrive in a challenging environment. Their commitment to excellence and innovative practices solidified the hotel’s position as a leader in the market.