Privacy Policy | depalmahotels

Last Updated: October 2, 2026

DePalma Hotel Corporation ("DePalma," "we," "us," or "our") respects your privacy. This Privacy Policy ("Policy") explains how we collect, use, share and protect information when you visit or interact with our website at www.depalmahotels.com (the "Site").

By using the Site, you (on behalf of yourself and your organization, if applicable) agree to the version of this Policy posted at that time. If you do not agree with this Policy, please do not use the Site.

INFORMATION WE COLLECT

Information You Provide to Us

"Personal Information" means information that identifies, or could reasonably be used to identify, you. Examples are your name, mailing address, telephone number and email address. You can visit and browse most of the Site without giving us any Personal Information. Some features, such as contact forms or email sign-ups, may ask you for Personal Information in order to use them.

Information Collected Automatically

When you visit the Site, our servers and service providers automatically collect certain technical information. This includes your IP address, browser and device type, the pages you view and how long you stay on them, the links you click, referring websites, and your interest in particular services or features. We collect this information through cookies, pixel tags and similar technologies, described below. Some of this information, such as your IP address, may be considered Personal Information under certain laws. When it is, we treat it as Personal Information.

HOW WE USE YOUR INFORMATION

We may use the information we collect to:

Respond to your questions, comments and requests
Send you emails and other communications if you have signed up for our mailing list
Verify your identity or your authorization to use certain features of the Site
Understand how we are performing as a business
Operate, maintain, improve and develop the Site and our services
Troubleshoot technical problems with the Site or our systems
Conduct data analysis
Detect, prevent and address fraud, abuse and security issues
Comply with legal obligations and protect our legal rights

COOKIES AND SIMILAR TECHNOLOGIES

Cookies are small files placed on your device when you visit the Site. They let us recognize your browser when you return, remember your preferences, and understand how the Site is used. We use session cookies, which are deleted when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them.

We and our service providers, such as website analytics and email providers, may also use pixel tags (also called web beacons). These are small pieces of code placed on Site pages or in emails that collect information about how you interact with them, such as whether you opened an email. We do not use cookies or pixel tags for targeted advertising.

Most browsers let you block or delete cookies through their settings. Please see your browser's instructions for details. If you disable cookies, some parts of the Site may not work properly.

HOW WE SHARE YOUR INFORMATION

We do not sell your Personal Information. We do not share your Personal Information with third parties for their own direct marketing purposes.

We may share your Personal Information with service providers who help us run the Site and our business, for example:

Email and communication providers that send emails and other messages on our behalf
Information technology providers that operate and maintain our systems and network
Professional advisors, such as attorneys and accountants
Administrative support providers that help with the general operation of the Site or our business
Insurance companies and agencies that process insurance claims
Customer survey providers
Investigators engaged to look into accidents, incidents and related legal matters
Mail carriers that send direct mail on our behalf

These service providers may use your Personal Information only to perform services for us and for the purposes we specify.

We may also disclose your Personal Information if we believe in good faith that doing so is necessary to:

Comply with the law, a court order or other legal process
Protect and enforce our legal rights, or limit harm or damages to DePalma, our property or our personnel
Respond to a government or law enforcement investigation or request
Protect the safety, property or legal rights of DePalma, our employees, Site visitors or the public
Respond to an emergency

If DePalma is involved in a merger, acquisition, financing, sale of assets or similar transaction, your Personal Information may be transferred to the other party as part of that transaction.

YOUR CHOICES AND RIGHTS

Email communications: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us at mail@depalmahotels.com. We may still send you non-marketing messages related to a request you made.

Accessing, correcting or deleting your information: You may ask us to access, correct or delete the Personal Information we hold about you by contacting us at mail@depalmahotels.com. Depending on where you live, you may have additional rights under state privacy laws. These may include the right to obtain a copy of your Personal Information and to appeal our decision on your request. We will respond to requests as required by applicable law, and we may need to verify your identity before acting on a request. If we deny your request, you may appeal by replying to our decision with the subject line "Privacy Request Appeal."

Please note:

We may keep records we are required by law to keep, or need for legitimate business purposes, even if they contain your Personal Information.
Deleting information from our systems does not guarantee it is removed everywhere. For example, it may have been shared or reposted by others.

"DO NOT TRACK" SIGNALS

Some browsers can send "Do Not Track" signals to websites. Because there is no common industry standard for these signals, the Site does not currently respond to them. We do not track Site visitors across third-party websites for advertising purposes.

DATA SECURITY

We use reasonable administrative, technical and physical safeguards to help protect your Personal Information from loss, misuse and unauthorized access or disclosure. These include encryption (such as TLS/SSL) for data sent through the Site. However, no method of transmitting or storing data over the Internet is completely secure, so we cannot guarantee absolute security. Please use discretion when deciding what information to send us through the Site.

DATA RETENTION

We keep Personal Information only as long as reasonably necessary to fulfill the purposes for which it was collected, to provide the services you request, and to meet our legal, accounting and record-keeping obligations. When we no longer need it, we delete it or de-identify it.

CHILDREN'S PRIVACY

The Site is intended for adults 18 years of age and older. It is not directed to children, and we do not knowingly collect Personal Information from anyone under 18. If we learn that we have collected Personal Information from someone under 18, we will take reasonable steps to delete it promptly. If you believe a child has provided us with Personal Information, please contact us at mail@depalmahotels.com.

USERS OUTSIDE THE UNITED STATES

The Site is intended for use by individuals in the United States, and information collected through the Site is processed and stored in the United States. If you access the Site from outside the United States, you do so at your own initiative and are responsible for complying with your local laws. By providing information through the Site, you consent to its transfer to, and storage in, the United States.

THIRD-PARTY WEBSITES AND HOTEL RESERVATIONS

The Site may contain links to websites we do not control, including hotel brand reservation and loyalty websites. If you make a reservation or otherwise provide information through those websites, the brand's or third party's own privacy policy governs how that information is handled. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies.

CHANGES TO THIS POLICY

We may update this Policy from time to time. When we do, we will post the revised Policy on this page and update the "Last Updated" date above. Your continued use of the Site after changes are posted means you accept the updated Policy.

If you have questions about this Policy or our privacy practices, please contact us at:

DePalma Hotel Corporation
2250 Pool Road, Suite 202
Grapevine, Texas 76051
Email: mail@depalmahotels.com
Phone: (817) 557-1811