Founded by Joseph DePalma as a third party management company in 1983, DePalma Hotels & Resorts has demonstrated lasting success as a national hotel management through a comprehensive array of unique strategies developed and refined by an exceptional team of hospitality professionals.  In fact, we are one of the longest serving management companies in Texas and the United States. 

Our broad range of expertise includes achievements for a wide variety of clients like independent hotel owners, portfolio investment groups and national financial institutions.  From limited service to extended stay to full service convention hotels and resorts, DePalma focuses on quantifiable improvements and results in operating profits, cash flow and asset values.

Our accomplishments reflect ongoing dedication to the highest levels of professional knowledge, ethics, service and communication with owners, associates, communities and guests.  These four pillars have been our focus since the beginning and continue to drive our culture on all levels of the organization today.

Four Pillars of Success

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Success through Knowledge

DePalma Hotels & Resorts consistently demonstrates unparalleled and intimate knowledge of the hotel industry through active involvement with industry organizations, franchisors, financial institutions and hospitality educators. DePalma associates, property managers and owners benefit from our hotel industry insight and innovation which improves performance and allows us to consistently attain property goals.

Success through Service

Key to DePalma’s success over the past three decades has been our clear and focused vision of service to our guests, associates, communities and clients. Through well-planned and ongoing associate training and development, as well as management systems that support customer satisfaction, DePalma maintains an exceptional team of confident hotel associates and managers that consistently exceed the expectations of our guests and realize considerable customer loyalty to DePalma properties.

Success through Communication

Effective and consistent communication with all stakeholders continues to be a core strategy for DePalma Hotels & Resorts. Whether it be frequent property visits by Corporate executives to review property achievements and opportunities, ongoing planning and execution of performance benchmarks, regular solicitation and integration of customer and community feedback or scheduled and detailed updates to ownership, the DePalma team understands the critical nature of an effective communication plan and its positive impact on financial results and property performance.

Success through Ethics

Our exceptional market reputation and industry longevity are indicative of DePalma’s highest regard for professional and personal ethics at the property and corporate levels. Our commitment to our clients to expect the highest degree of professional integrity has resulted in over thirty years of referrals from existing clients and owners and an envied position among comparable hospitality management companies. 

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